United Airlines Says It’s Disappointed in Boeing

The jet manufacturer has outlined steps for production improvement.

Tuesday, January 23, 2024 at 05:50 PM ET

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The CEO of United Airlines has expressed disappointment in Boeing's quality control and ability to keep delivery dates. [Courtesy: United Airlines]

Key Takeaways:

United Airlines is deeply frustrated with Boeing's ongoing quality control issues and significant delays, particularly with the 737 Max 9 grounding and the prolonged certification of the 737 Max 10.
United's CEO announced the airline will explore alternatives to the delayed 737 Max 10, indicating a potential shift towards other manufacturers.
Boeing has apologized to customers and is implementing immediate actions, including increased inspections and an independent assessment of its quality management system, to address the concerns.

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When a supplier you need fails to deliver a quality product, there is always the option of taking your business in another direction—even if you are United Airlines and the supplier is Boeing (NYSE: BA).

United Airlines CEO Scott Kirby said the grounding of the Boeing 737 Max 9 after a door plug blew out on Alaska Airlines Flight 1282 earlier this month represents the proverbial “straw that broke the camel’s back.”