Gulfstream president Mark Burns, a 37-year employee, offered Flying a few insights on the new G700, the 12th airplane he's had a hand in certifying as a company employee. He began by detailing the involvement of the maintenance people early in the G700's development. "One of our goals was to be able to remove anything on the G700 in under 30 minutes," with the only exception being an engine. Gulfstream of course builds only business jets. "We build airplanes to help customers be more productive … to ensure they're successful," Burns said. "When we build an airplane, we also want to be their service provider for 40 years. We want to be the owner of the [maintenance] facility, to have control of how that experience happens for our customer, and understand their experience." To help gain the needed feedback, Burns told Flying, "the first thing that I do every morning is read customer surveys, because I think it's important to know how people feel about your product and your people."