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How to Politely Tell Your Passengers to ‘Clam Up’

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Key Takeaways:

  • Non-essential conversations in the cockpit, whether between pilots or with passengers, pose a significant distraction risk, especially during critical flight phases, and have been implicated in accidents.
  • The standard "sterile cockpit" rule (no non-essential conversation below 10,000 feet) is impractical for many piston aircraft; instead, pilots should implement a "zip lips" policy when their workload increases, often determined by proximity to the destination, complex airspace, or adverse weather.
  • Pilots must actively manage distractions by briefing passengers on the need for quiet during high-workload periods and being mindful of personal entertainment systems (e.g., talk radio, audiobooks) that can be equally distracting on solo flights.
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Though it has largely faded from the discussion, much was made of the conversation between the two pilots of Continental Express Flight 3407. Their de Havilland Dash 8 Q400 crashed on approach to Buffalo on February 12. Mostly, people remarked on the subject matter — for example, the copilot’s discussion on her inexperience with icing and hopes for gaining more familiarity with flying in that area of the country, where icing is so much more than a theoretical problem. But some have raised the issue of why they were talking at all about anything not directly related to the flight. In this case, the conversation about icing never strayed far from what was immediate and practical (just some observations on their past experiences with ice), but there have been accidents in which cockpit voice tapes recorded distracting chitchat that was deemed at least partly responsible for the accident. What are your policies on conversation with passengers, or a second pilot in the right seat, for that matter? And how do you implement your policy?

One rule for jet crews is no nonessential conversation below 10,000 feet — the so-called sterile cockpit rule. But for many of us, large segments of our flights rarely top 10,000 feet, even in cruise. So this is hardly a practical rule. And assigning some other random altitude — even as a rule of thumb – is likewise not a practical solution for most piston aircraft. I prefer to think in terms of ‘distance from the destination airport’ as a more viable measure for determining when to zip lips. That distance will vary based on a lot of factors: the complexity of the airspace; how involved the approach is; the weather (“We’re descending into the clouds, folks, it’s time for me to concentrate on what I’m doing.”); how busy the frequency is; and others. But the basic idea is that when the pilot’s workload begins to ramp up, it’s time to shut up.

Mark Phelps

Mark Phelps is a senior editor at AVweb. He is an instrument rated private pilot and former owner of a Grumman American AA1B and a V-tail Bonanza.

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