FBO Spotlight: Boreal Aviation (KSAW)

** Boreal Aviation**
Gemini Sparkle

Key Takeaways:

  • Boreal Aviation at Sawyer International Airport (MQT) provided exceptional and empathetic service to a "Wings of Mercy" flight, offering immediate assistance to passengers upon arrival.
  • The FBO's staff and A&P mechanic quickly and expertly resolved an unexpected flat tire, efficiently repairing the aircraft with the correct parts.
  • Despite a delay in cold conditions, the staff's warmth, expertise, and thoughtful offer of a crew car for local food transformed a potential inconvenience into a highly positive and memorable experience for the pilot.
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In our FBO Spotlight series, we’re highlighting FBOs around the country that have received rave reviews from our readers. This latest Spotlight is brought to you by Scott Sedam, who recently flew into Sawyer International Airport in Marquette, Michigan, in a Commander 114. Here’s what he had to say about the airport’s FBO, Boreal Aviation:

“I landed at Sawyer in the UP (Upper Peninsula of Michigan) after a 3-hour Wings of Mercy flight for an older patient on oxygen and her daughter. The FBO personnel understood without being asked that when a ‘compassion flight’ is arriving, there is a very good chance the pilot and passengers will need assistance. After helping us deplane, one of the passengers looked back at the airplane and said, ‘Is your tire supposed to be flat?’ The FBO staff immediately got the A&P over, who was fantastic. He had the right tire and tube, even my preferred brand. They put the rim on a dolly and deftly towed my bird to the maintenance shop and got to work. Meanwhile, the FBO staff suggested we take the crew car into town for that famous UP gut-buster — the ‘Pastie.’ Delicious, but we had to take a few gallons less on our fuel load. It was extremely cold and windy, but the warmth of the guys at Boreal and the expertise of the mechanic made the 2.5 hour delay more than merely bearable. It is a flight I will always remember. My thanks to the entire staff at Boreal.”

To learn more about this FBO, visit borealaviation.com.

Do you have a great FBO story you’d like to share with fellow aviators? Take this survey and tell us about it, or e-mail shayla.silva@bonniercorp.com.

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