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Boeing Responds to Missing Bolts

The Boeing CEO says the aircraft manufacturing giant is accountable.

The door plug on an Alaska Airlines Boeing 737 Max 9 blew off as the aircraft climbed through 16,000 feet. [Courtesy: NTSB]
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Key Takeaways:

  • The NTSB's preliminary report on the Alaska Airlines 737 Max 9 door plug blowout found that four bolts designed to secure the plug were not reinstalled after maintenance at the factory.
  • Boeing CEO Dave Calhoun accepted accountability for the incident, acknowledging that such an event should not happen on an aircraft leaving their factory.
  • In response, Boeing is implementing a comprehensive plan to strengthen quality, including new inspection protocols for door plug assemblies, overall production system improvements, and increased collaboration with suppliers and customers.
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“Whatever final conclusions are reached, Boeing is accountable for what happened,” said Boeing president and CEO Dave Calhoun in response to National Transportation Safety Board’s preliminary report on the investigation into the blowout of the mid-exit door plug on an Alaska Airlines Boeing 737 Max 9 in January.

The 19-page report, released Tuesday by the NTSB, noted the four bolts that are supposed to hold the door plug in place were removed for maintenance at the factory before delivery of the jet but never reinstalled. The aircraft had flown 510 hours without having the door plug properly secured.

Meg Godlewski

Meg Godlewski has been an aviation journalist for more than 24 years and a CFI for more than 20 years. If she is not flying or teaching aviation, she is writing about it. Meg is a founding member of the Pilot Proficiency Center at EAA AirVenture and excels at the application of simulation technology to flatten the learning curve. Follow Meg on Twitter @2Lewski.

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