A builder’s success can hinge on their relationship with factory tech support. [Kerry Fores]
Key Takeaways:
The "Tech Guy" for homebuilt aircraft performs a uniquely demanding role, providing product-specific support to a diverse range of builders for 20 years, often dealing with unrealistic expectations and significant emotional responsibility for customer safety.
Factory support is explicitly limited to the company's *original product design*; builders are expected to acquire fundamental mechanical skills and utilize external resources for general homebuilding knowledge or when making modifications.
Effective tech support interactions require builders to be self-reliant, prepared, and respectful of the factory's guidance, understanding that ultimate responsibility for their unique experimental aircraft ultimately rests with them.
What follows is the impossible task of summarizing a 20-year career in about 3,000 words. My statements and opinions do not reflect those of Sonex, from which I retired in July 2023.
“You’ve got the coolest job in the world,” a customer would exclaim.
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