Airline passenger groups are applauding FAA Administrator Randy Babbitt’s tough talk for airlines. In clarifying the agency’s mission, he said, “When we say ‘customer,’ we’re talking about the flying public.” Passengers’ groups have protested the FAA’s use of the word when referring to the airlines, themselves. The groups are pressing for a passengers’ bill of rights as part of the FAA reauthorization bill.
FAA Administrator Says Airlines Not His ‘Customers’
Key Takeaways:
- FAA Administrator Randy Babbitt clarified that the agency views the "flying public" as its primary customer, a move praised by airline passenger groups.
- This statement resolves previous concerns from passenger groups who protested the FAA's use of "customer" when referring to airlines.
- Passenger advocacy groups are actively campaigning for a passengers' bill of rights to be incorporated into the FAA reauthorization bill.
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