Airline passenger groups are applauding FAA Administrator Randy Babbitt’s tough talk for airlines. In clarifying the agency’s mission, he said, “When we say ‘customer,’ we’re talking about the flying public.” Passengers’ groups have protested the FAA’s use of the word when referring to the airlines, themselves. The groups are pressing for a passengers’ bill of rights as part of the FAA reauthorization bill.
FAA Administrator Says Airlines Not His ‘Customers’
Key Takeaways:
- FAA Administrator Randy Babbitt clarified that the agency's "customer" refers to the "flying public," a statement applauded by airline passenger groups.
- Passenger groups, who previously protested the FAA's use of "customer" for airlines, are now advocating for a passengers' bill of rights to be included in the FAA reauthorization bill.
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