United Airlines Says It’s Disappointed in Boeing

The jet manufacturer has outlined steps for production improvement.

Tuesday, January 23, 2024 at 05:50 PM ET

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The CEO of United Airlines has expressed disappointment in Boeing's quality control and ability to keep delivery dates. [Courtesy: United Airlines]

Key Takeaways:

United Airlines CEO Scott Kirby expressed significant frustration with Boeing over persistent quality control issues and lengthy delays for the 737 Max 10, stating the recent 737 Max 9 grounding was "the straw that broke the camel's back."
United is now planning its future fleet without the Boeing 737 Max 10 and is actively considering alternative aircraft from other manufacturers, such as Airbus.
Boeing has apologized for the disruptions and announced immediate actions to improve quality and delivery performance, including additional inspections and an independent assessment of its quality management system led by retired Admiral Kirkland Donald.

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When a supplier you need fails to deliver a quality product, there is always the option of taking your business in another direction—even if you are United Airlines and the supplier is Boeing (NYSE: BA).

United Airlines CEO Scott Kirby said the grounding of the Boeing 737 Max 9 after a door plug blew out on Alaska Airlines Flight 1282 earlier this month represents the proverbial “straw that broke the camel’s back.”