The David Dao story is still producing countless headlines, but United Airlines has taken an “initial step” in fulfilling CEO Oscar Munoz’s promise that this will “never happen again.” Last week, TMZ published an airline memo that requires United crew to check in for “must-ride deadhead bookings on oversold flights” at least 60 minutes ahead of the flight’s departure.
United Updates Policy to Ensure No Seated Passengers Can Be Removed
Key Takeaways:
- United Airlines has updated policies following the David Dao incident, requiring "must-ride deadhead" crews to be booked 60 minutes prior to departure on oversold flights and prohibiting law enforcement from removing seated passengers who pose no security threat.
- The airline will now implement its "denied boarding process" at the gate before passengers board, ensuring that already-seated individuals are not randomly removed from flights.
- Despite these adjustments, United will continue the practice of overbooking flights and has faced ongoing negative publicity and incidents, including a couple reportedly removed from a flight and a passenger stung by a scorpion.
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