The David Dao story is still producing countless headlines, but United Airlines has taken an “initial step” in fulfilling CEO Oscar Munoz’s promise that this will “never happen again.” Last week, TMZ published an airline memo that requires United crew to check in for “must-ride deadhead bookings on oversold flights” at least 60 minutes ahead of the flight’s departure.
United Updates Policy to Ensure No Seated Passengers Can Be Removed
Key Takeaways:
- United Airlines has implemented new policies requiring "must-ride" crew to check in 60 minutes before departure on oversold flights and prohibiting law enforcement from removing seated passengers who pose no security threat.
- The airline will continue overbooking flights but will now implement the "denied boarding process" at the gate before passengers board the aircraft.
- United continues to face significant negative media attention and scrutiny following the David Dao incident, with additional passenger-related incidents and lawsuits reported.
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