People at Southwest Airlines knew Herb Kelleher by a number of titles during his years as president, CEO and executive chairman: founder, inspiration, chairman emeritus and friend. When Kelleher died Thursday at age 87, Southwest Airlines posted on social media beneath a photo of a saluting Kelleher, “We already miss you, Herbie. #HonoringHerb.”
Southwest Airlines and the Industry Mourn Loss of Herb Kelleher
Key Takeaways:
- Herb Kelleher, founder and long-time leader of Southwest Airlines, revolutionized the airline industry by establishing a successful model based on low fares, no frills, and operating from secondary airports with a single aircraft type.
- His distinctive management philosophy prioritized employee happiness, believing it would naturally lead to satisfied customers and consistent shareholder dividends, a strategy that proved successful throughout the company's history.
- Kelleher was known for his unconventional style and humor, even settling a legal dispute through a public arm-wrestling match, which generated significant positive publicity.
- His legacy is defined by making air travel affordable for the masses and fostering a unique company culture that inspired and motivated employees.
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