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Moser Represents Perfect Example of Unorthodox Airline Pilot Career

Veteran aviator started his journey by getting into the industry through the side door.

Rob Moser took a quite circuitous route to establishing himself in an airline pilot career. [Courtesy: Rob Moser]
Rob Moser took a quite circuitous route to establishing himself in an airline pilot career. [Courtesy: Rob Moser]
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Key Takeaways:

  • Rob Moser began his aviation career unconventionally as a Delta reservations agent and supervisor in 1972, even playing a key role in a court hearing against Eastern Airlines.
  • Despite being discouraged and having a non-military background, he persevered to become one of the few in-house Delta employees hired as a pilot in 1977.
  • He achieved an extensive career flying various aircraft types for Delta, serving as a check airman, and continued to fly internationally for airlines like Jet Airways and Korean Air after early retirement.
  • Moser now leverages his unique experience to mentor aspiring professional pilots, boasting a 95% success rate in interview preparation.
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In a prederegulation court hearing with the Civil Aeronautics Board, Frank Borman, the CEO of Eastern Airlines and former Apollo 8 commander on the first lunar orbit mission, was taking Delta Air Lines to task in the early 1970s in an effort to sway the judge from awarding the airline nonstop authority from Boston to Atlanta. Eastern was claiming that Delta was siphoning customers away from its established nonstop route. 

As part of its argument, Borman’s legal team claimed that passengers weren’t being given the option of Eastern’s direct flight when calling Delta reservations. An experienced reservation sales agent testifying suggested the judge simply call the reservation number. Without prompting, the reservations agent that answered the judge’s call offered Eastern Airlines’ option of a nonstop flight first and then Delta’s connection option. Borman wiped the egg off his face.

Les Abend

Les Abend is a retired, 34-year veteran of American Airlines, attempting to readjust his passion for flying airplanes in the lower flight levels—without the assistance of a copilot.

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