In late October, six general aviation industry organizations released a series of “best practices” for fixed-based operators (FBOs) and airports to adopt as a way to inform customers about the prices and fees they can expect. The agreement comes after a series of public conversations between pilots’ groups and the FBOs. The six organizations behind the agreement are the Aircraft Owners and Pilots Association, the Experimental Aircraft Association, General Aviation Manufacturers Association, Helicopter Association International, the National Air Transportation Association and the National Business Aviation Association.
The organizations’ joint statement on “Know Before You Go” best business practices acknowledge “ensuring the highest level of customer service and transparency is a longstanding hallmark for FBOs.” But “by expanding online communication of prices and fees, the customer experience for general and business aviation users will only be further enhanced.” The organizations’ best business practices are restated in the sidebar below.
