Years ago, at a former airline job, I worked with a senior leader who had a simple phrase for moments when we had to share complicated information with executives, union leaders, or other stakeholders: “Just tell the story.”
It was not an invitation to embellish. It was the opposite. It meant start with the facts. Explain what happened. Give the full context. Do not hide from the uncomfortable parts. Do not bury the lede. Do not assume the audience cannot handle the truth.
