Six major aviation associations yesterday jointly published, “Know Before You Go,” a number of best communications and business practices designed to make FBO pricing more transparent to customers. The KBYG list includes potential prices, fees and charges pilots might face at an airport. The awareness campaign is designed to improve the overall customer experience. “While retail fuel prices are readily available online at multiple websites, it is presently not common practice for FBOs to make available online other prices and fees,” a group news release said. Parties to the document were GAMA, NBAA, AOPA, HAI, EAA and NATA.
Alphabet Groups Publish FBO Best Practices List
Key Takeaways:
- Six major aviation associations jointly launched the "Know Before You Go" initiative to improve transparency in FBO pricing and fees.
- The campaign aims to make potential prices, fees, and charges more readily available online, as they are not currently common practice like retail fuel prices.
- It encourages FBOs to implement best communications practices and advises customers to contact FBOs directly to make informed decisions, ultimately enhancing the overall customer experience and fostering collaboration.
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