Moser Represents Perfect Example of Unorthodox Airline Pilot Career

Veteran aviator started his journey by getting into the industry through the side door.

Les Abend

Tuesday, October 07, 2025 at 08:00 AM ET

Verified

Edited By:

Travis Tingle

Rob Moser took a quite circuitous route to establishing himself in an airline pilot career. [Courtesy: Rob Moser]

Key Takeaways:

Rob Moser began his aviation career unconventionally as a Delta reservations agent in the early 1970s, famously disproving Eastern Airlines' CEO Frank Borman in a court hearing regarding Delta's customer service practices.
Despite initial discouragement and a non-military background, Moser persevered through various aviation jobs to realize his dream, eventually being hired as a Delta pilot in 1977 and flying numerous aircraft types, including serving as a check airman.
Even after an early retirement from Delta due to the company's bankruptcy, Moser continued an extensive global aviation career as a simulator instructor, examiner, and pilot for multiple international airlines and private clients, and now mentors aspiring pilots.

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In a prederegulation court hearing with the Civil Aeronautics Board, Frank Borman, the CEO of Eastern Airlines and former Apollo 8 commander on the first lunar orbit mission, was taking Delta Air Lines to task in the early 1970s in an effort to sway the judge from awarding the airline nonstop authority from Boston to Atlanta. Eastern was claiming that Delta was siphoning customers away from its established nonstop route.

As part of its argument, Borman’s legal team claimed that passengers weren’t being given the option of Eastern’s direct flight when calling Delta reservations. An experienced reservation sales agent testifying suggested the judge simply call the reservation number. Without prompting, the reservations agent that answered the judge’s call offered Eastern Airlines’ option of a nonstop flight first and then Delta’s connection option. Borman wiped the egg off his face.