“We’re all resilient people in general aviation anyway.” Troy Hyberger, FBO services manager for Duncan Aviation, has overseen the execution of the myriad operational changes implemented by the company in light of the COVID-19 outbreak, and he voices a sentiment echoed by those who spoke with Flying when we asked how their businesses were getting along.
How FBOs Manage in the Era of Social Distancing
Key Takeaways:
- FBOs like Duncan Aviation and Signature Flight Support have significantly adapted operations and introduced new safety measures, such as aircraft disinfecting services, in response to the COVID-19 pandemic.
- While transient traffic and fuel sales have decreased, maintenance operations have remained steady or seen an uptick as pilots utilize the downtime for aircraft servicing.
- Customer behavior has shifted, with pilots observing social distancing, often avoiding FBO lobbies, and opting for alternate travel while their aircraft are in maintenance.
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