People at Southwest Airlines knew Herb Kelleher by a number of titles during his years as president, CEO and executive chairman: founder, inspiration, chairman emeritus and friend. When Kelleher died Thursday at age 87, Southwest Airlines posted on social media beneath a photo of a saluting Kelleher, “We already miss you, Herbie. #HonoringHerb.”
Southwest Airlines and the Industry Mourn Loss of Herb Kelleher
Key Takeaways:
- Herb Kelleher, founder and long-time leader of Southwest Airlines, built the company into an industry giant known for consistent profitability and growth.
- He pioneered a unique business strategy centered on prioritizing employee happiness, believing it would lead to satisfied customers and shareholders, alongside a focus on low fares and operational efficiency.
- Kelleher was renowned for his unconventional, humorous, and employee-centric leadership style, famously settling a legal dispute with an arm-wrestling match.
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