Jet It Pivots Away From HondaJet to Phenom 300

Jet It's CEO accused the OEM of poor service and said the company had absorbed more than $20 million in off-fleet expenses since 2020.

Michael Wildes

Wednesday, November 23, 2022 at 04:29 PM ET

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Jet It launched in 2018 and now has one of the largest HondaJet fleets, a key feature of its short trip business model. [Courtesy: Jet It]

Key Takeaways:

Fractional jet company Jet It accused Honda Aircraft Company of causing tens of millions in losses due to poor customer service and low HondaJet availability.
Jet It CEO Glenn Gonzales stated that HondaJets require excessive maintenance, resulting in only 10 out of 24 aircraft being flyable on average and over $20 million in off-fleet expenses since 2020.
Honda Aircraft Company refuted the claims, asserting a 99.7 percent dispatch reliability for its fleet and a commitment to customer support, while also expanding service centers.
As a result of the ongoing issues, Jet It plans to pivot its fleet by introducing Embraer Phenom 300 aircraft, seeking a more reliable and consistent experience for its customers.

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One HondaJet customer isn’t happy. In a scathing letter sent to its customers last Friday, Glenn Gonzales, the founder and CEO of fractional company Jet It, accused the Honda Aircraft Company of costing the company tens of millions of dollars due to its gaps in customer service.

A Honda Aircraft Company (HACI) spokesperson told FLYING in a statement that the OEM was aware of the Jet It CEO’s message to the company’s customers. The spokesperson said that while HACI wouldn’t comment on internal operational matters relating to customers, but added that “HACI would like to reconfirm our position regarding the HondaJet aircraft fleet reliability and our solid commitment to support the product.”