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United CEO Issues Apology After Viral Video Shows Passenger’s Forceful Ejection

Monday, April 10, 2017 at 10:09 PM ET

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Key Takeaways:

A United Airlines passenger was forcibly removed and dragged from an overbooked flight by security officials, sparking widespread social media outrage.
The incident occurred after the airline failed to secure volunteers, even with increased compensation, for four seats needed by its own employees, leading to random passenger selection.
The removed passenger, who claimed to be a doctor needing to see patients, sustained visible injuries and was eventually taken away on a stretcher, with the flight departing significantly delayed.

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