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United CEO Issues Apology After Viral Video Shows Passenger’s Forceful Ejection

Monday, April 10, 2017 at 10:09 PM ET

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Key Takeaways:

United Airlines security forcibly removed and dragged a passenger from an overbooked flight after he refused to deplane to make room for airline employees.
The passenger, a doctor, stated he needed to get home to see patients the next morning, declining offers of up to $800 to give up his seat.
The incident was captured on viral social media videos, leading to widespread public outrage and criticism of United's initial response.
The visibly distressed and bloody passenger briefly re-boarded but was ultimately removed again and reportedly taken away on a stretcher, causing a significant flight delay.

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