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United CEO Issues Apology After Viral Video Shows Passenger’s Forceful Ejection

Monday, April 10, 2017 at 10:09 PM ET

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Key Takeaways:

United Airlines forcibly removed and dragged a passenger from an overbooked flight after he refused to give up his seat for airline employees.
The passenger, a doctor, stated he needed to attend to patients the following day, and the removal occurred despite increasing cash offers failing to attract volunteers.
Videos of the violent incident went viral, leading to widespread social media outrage and a significant PR crisis for United, further compounded by their initial public statements.
The ordeal resulted in the flight being delayed by three hours and the passenger ultimately being removed from the plane on a stretcher.

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