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United CEO Issues Apology After Viral Video Shows Passenger’s Forceful Ejection

Monday, April 10, 2017 at 10:09 PM ET

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Key Takeaways:

A United Airlines passenger was forcibly removed and dragged from an overbooked flight from Chicago to Louisville, sparking widespread social media outrage.
The airline needed to make space for its own employees and, after failing to find volunteers despite offering compensation, randomly selected passengers for removal.
The forcibly removed passenger, a doctor, refused to deplane, citing a need to see patients, and was seen disheveled and bloody after the incident.
The event caused significant public relations fallout for United, with initial company statements failing to quell the backlash.

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