Delta, CrowdStrike Spar Over July Meltdown

The exchange follows a Delta report that the incident caused around 7,000 flight cancellations over the course of five days, leading to $500 million in losses.

Caleb Revill

Monday, August 12, 2024 at 12:25 PM ET

Verified

Edited By: tccjeremy

A Delta Boeing 757-200. [AirlineGeeks/William Derrickson]

Key Takeaways:

Delta Air Lines vehemently denies CrowdStrike's claims of negligence for the mid-July IT outage, asserting CrowdStrike's faulty software update was responsible for the global disruptions and that its support was inadequate and untimely.
Delta officially reported a $500 million financial loss due to 7,000 flight cancellations and associated costs, confirming it is pursuing legal claims against both CrowdStrike and Microsoft for the damages.
CrowdStrike and Microsoft deny Delta's allegations, claiming the airline refused their offers of assistance, while Delta also faces a class-action lawsuit from passengers alleging excessive cancellations and issues with automatic refunds.

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Delta Air Lines responded to CrowdStrike’s letter shifting blame to the airline for allegedly mishandling its response to disruptions caused by a faulty update sent to Microsoft Windows operating systems in mid-July.

In a response letter to CrowdStrike attorney Michael Carlinsky, Delta attorney David Boies states that the software company has no basis to suggest the airline was responsible for the faulty software that crashed systems around the world.