Icon Aircraft says its controversial customer agreement — a 40-page document that the first 100 buyers of the A5 light sport amphibian will be required to sign before taking delivery of their new airplanes — was really all about limiting the effects of crippling product liability, which the company says has negatively impacted the general aviation industry for decades.
Icon May Revise Customer Agreement
Key Takeaways:
- Icon Aircraft introduced a controversial 40-page customer agreement for its A5 amphibian, primarily to mitigate product liability risks and promote safety in general aviation.
- The agreement's contentious clauses included preventing buyers from suing Icon, mandating factory training, limiting aircraft life, requiring flight data recorders/cameras, and exclusively using Icon-approved maintenance.
- Following significant customer outcry and negative media attention, Icon's CEO acknowledged the concerns and indicated a willingness to modify the agreement to address the feedback.
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