Icon Aircraft says its controversial customer agreement — a 40-page document that the first 100 buyers of the A5 light sport amphibian will be required to sign before taking delivery of their new airplanes — was really all about limiting the effects of crippling product liability, which the company says has negatively impacted the general aviation industry for decades.
Icon May Revise Customer Agreement
Key Takeaways:
- Icon Aircraft faced widespread backlash over its controversial 40-page customer agreement for A5 buyers, which included strict terms such as prohibiting lawsuits, mandatory training, and specific maintenance requirements.
- Icon defended the agreement, stating its fundamental objectives were to vigorously promote safety and responsibly address the general aviation product liability crisis.
- Following significant customer outcry and negative media attention, Icon CEO Kirk Hawkins acknowledged the concerns and indicated the company is considering modifying the agreement to soften its more stringent requirements.
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