Six major aviation associations yesterday jointly published, “Know Before You Go,” a number of best communications and business practices designed to make FBO pricing more transparent to customers. The KBYG list includes potential prices, fees and charges pilots might face at an airport. The awareness campaign is designed to improve the overall customer experience. “While retail fuel prices are readily available online at multiple websites, it is presently not common practice for FBOs to make available online other prices and fees,” a group news release said. Parties to the document were GAMA, NBAA, AOPA, HAI, EAA and NATA.
Alphabet Groups Publish FBO Best Practices List
Key Takeaways:
- Six major aviation associations jointly published "Know Before You Go" (KBYG), a set of best practices for FBOs.
- KBYG aims to increase transparency in FBO pricing and fees, which are not commonly available online beyond retail fuel prices, to improve the overall customer experience.
- The initiative calls upon FBOs to make potential prices, fees, and charges available online and advises customers to contact FBOs directly to make informed decisions.
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