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FAA Policy Allowing Airline Dispatcher Remote Work Under Fire

In 2020, due to the pandemic, the FAA granted a percentage of dispatchers, including ones at SkyWest and Republic Airways, to work remotely.

In 2020, due to the pandemic, the FAA granted a percentage of dispatchers, including ones at SkyWest and Republic Airways, to work remotely. [Courtesy: Republic Airways]
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Key Takeaways:

  • Lawmakers are questioning the FAA's decision to continue allowing airlines, specifically SkyWest and Republic Airways, to use a pandemic-era provision for remote aircraft dispatchers, citing potential safety risks.
  • Concerns include the unsecure nature of remote work environments, insufficient FAA oversight through virtual inspections, and specific incidents where remote dispatchers were unreachable or faced technical issues impacting flight operations.
  • Representatives have demanded that the FAA clarify its policies by December 12, explain its oversight of remote dispatchers, assess the quality of their work, and state whether it plans to make these emergency authorizations permanent.
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Lawmakers want the FAA to explain why it has allowed certain airlines to continue using a pandemic provision that allowed their dispatchers to work remotely. Representatives Peter DeFazio, the chair of the House Committee on Transportation and Infrastructure, and Rick Larsen, the chair of the House Aviation Subcommittee, wrote to acting FAA administrator Billy Nolen on Tuesday seeking clarification on the matter.

“We are writing to express our deep concern regarding the Federal Aviation Administration’s (FAA) decision to allow SkyWest Airlines and Republic Airways, under emergency authority, to continue the use of alternate aircraft dispatch centers, allowing dispatchers to work remotely, despite the potential safety risks,” the letter said.

Michael Wildes

Michael Wildes holds a master’s degree in Logistics & Supply Chain Management, and a bachelor’s degree in Aeronautical Science, both from Embry-Riddle Aeronautical University. Previously, he worked at the university’s flight department as a Flight Check Airman, Assistant Training Manager, and Quality Assurance Mentor. He holds MEI, CFI & CFII ratings. Follow Michael on Twitter @Captainwildes.

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