With the animal issue resolved, we moved on to the next drama. The overbooking had now reared its ugly head. Six passengers who had been bumped from a previous Miami flight were given seats on our flight. But that presented a problem. Passengers who were on a voluntary oversold status for our flight technically had priority. If they were bumped, my airline would have to buy them off and give them guaranteed seats on a later flight. Unfortunately, the decision was not made until after the party of six that had been involuntarily bumped earlier was already comfortably seated. With tears in some of their eyes, they were gently removed by an agonized gate agent. In the long run, the decision may very well have cost my company more money in the form of ill will. But that wasn’t my call.