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Maryland Senator Proposes ‘Customers Not Cargo Act’ in Response to United Airlines Debacle

Maryland Sen. Chris Van Hollen proposed the Customers Not Cargo Act in response to the public outrage against United Airlines. Chris Van Hollen/Twitter
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Key Takeaways:

  • The forceful removal of passenger David Dao from a United Airlines flight, an incident now clarified as not due to overbooking, has generated significant public outrage.
  • In response, Maryland Sen. Chris Van Hollen has introduced the "Customers Not Cargo Act."
  • This proposed act seeks to prohibit airlines from forcibly ejecting seated passengers unless for public safety reasons and requires them to offer sufficient incentives for voluntary deplaning.
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David Dao’s story has dominated headlines this week, as the Louisville doctor who was forcefully dragged from a United Airlines plane at Chicago’s O’Hare International Airport has sparked an international conversation about, among other topics, the practice of “overbooking.” Despite United initially claiming that Flight 3411 was overbooked, it has since been revealed that the flight wasn’t actually overbooked; however, that doesn’t mean much to the people who are still immensely outraged that Chicago aviation officers even laid a hand on Dao in the first place.

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