About the Survey: The first phase was conducted online between Aug. 30 and Sept. 21, 2018, among 202 chief pilots, pilots, flight department managers and directors of flight operations or aviation (referred to in this report as "pilots"). Figures for the number of aircraft per company were weighted where necessary to bring them into line with their actual proportions in the business aircraft population. The second phase consisted of 276 interviews among passengers on business aircraft (referred to in report as "passengers") conducted between Aug. 30 and Sept. 21, 2018. The passenger completed the survey online. Passenger data were not weighted.