The success of Raisbeck Engineering can be attributed to the company’s focus on quality control and customer support. Every kit that leaves the factory gets inspected, and Raisbeck will gladly take his products back if his customers are not satisfied. With thousands of kits delivered, this has happened only twice.
Another reason for success is carefully managed growth.
“Big is not necessarily beautiful,” Raisbeck says.
Initially, the now-multimillion-dollar company required a $500 capital investment. All the remaining funds have come from customer revenues. To eliminate competition, Raisbeck has focused on proprietary products. As a result, “we’ve been able to charge a fair price for the value added by our products,” Raisbeck says.
Raisbeck’s focus on quality products rather than size has had other great results. In the nearly 30 years that the company has been in business as Raisbeck Engineering, there hasn't been an Airworthiness Directive on any of its products, and no accidents have been attributed to them. Raisbeck understates the performance data to ensure that his customers are happy once his products are installed. And his confidence in his products is strong enough that he publishes the entire customer list on the company website.
One of Raisbeck’s best customers has been Gary Standel, president of West Coast Aviation Services — a full-service aviation company out of Santa Ana, California. Standel’s company started as West Coast Charters in 1987 with a single King Air 200. He equipped the King Air with Raisbeck’s dual aft body strakes and wing lockers.
That single King Air was the beginning of a relationship that is still going strong nearly 25 years later. Standel’s entire fleet of about 15 King Airs has at least one Raisbeck mod, and his maintenance company — West Coast Aircraft Maintenance — has become a Raisbeck dealer as well.
“I am a big believer in Raisbeck’s products,” Standel says. “After decades of using his products, I have never had a problem with any of them.”
West Coast Aviation Services now consists of four separate businesses — charter and management, maintenance, fractional ownership and sales — all associated with Raisbeck’s products. The company’s West Coast Edition King Air B200SP is equipped with Raisbeck’s Epic Gold package and wing lockers, Standard Aero PT6A-52 engines, BLR winglets and Garmin G1000 integrated avionics. Standel invited me to see for myself what Raisbeck’s mods can do. More on that in a bit.
While Standel feels the Raisbeck mods are great for improving performance and passenger comfort, his favorite Raisbeck product is the wing locker.